My Policies

Please keep in mind that all massages given by Jim (and Massage Matters) are professional, therapeutic, and non-sexual in nature.

*I will not perform a massage if you are sick, or have a cold, or are even on the tail end of one. A massage will restimulate the virus, resulting in you being even sicker. I also will not perform a massage on anyone intoxicated.

*Any client whose behavior is inappropriate will be asked to leave and not return to my massage room. A report will be issued and if the offense is serious, I will also alert the local authorities.

*Your first visit will require paperwork to be filled out. Please arrive 15 minutes before your appointment time.

*Due to scheduling requirements and consideration for other people, I will give your appointment away if you are more than 15 minutes late, unless you call and let me know of your delay in advance.

I strongly recommend you drink water before and after your massage session to assist the body in cleansing. Individually, I may recommend specific ways to aid you in your total massage experience.

What is your cancellation policy?

To ensure that I provide the best service possible, cancellations must be received 24 hours prior to your appointment time, so that I can have the chance to fill the space with another possible client.  I understand that emergencies do sometimes happen.  In case of emergencies please contact me as soon as possible so that I can re-schedule you. 

Respectfully, in the result of not showing up at your schedule appointment time and not calling, I will place your name on a probation list. Two times of not showing up at your scheduled time and not calling will result in being banned from making any further appointments at my office. Please be respectful of my time I am giving you!

Is there an Age Policy?

Treatments are designed for any age.  Under the age of 16 years old requires parental signature.  Children are not permitted in the office unless supervised by an adult at all times.  Due to liability concerns, teens and children under the age of 13 will require adult supervision during the massage.

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